Sales and Transport Terms
Green Passport Crossings to Lesvos (Mytilene)
Dear Passengers,
If a green passport bears an extension stamp, its validity is not accepted by the Greek authorities, and therefore the Ayvalık – Lesvos (Mytilene) crossing is not permitted.
Before travelling, we strongly recommend that your passport is:
- check_circle Physically valid and not worn or damaged,
- check_circle A current, newly issued passport rather than one bearing an extension stamp,
- check_circle Valid for a sufficient period.
Passport control and entry authorisation are entirely at the discretion of the border police. For this reason, our company is not responsible for any crossing issues that may arise with green passports bearing an extension stamp.
To avoid any inconvenience, we kindly ask you to check with the relevant authorities before travelling.
General Terms
The passenger and baggage transport to be carried out by the carrier on this voyage between Ayvalik and Mytilene is subject to the maritime trade provisions of the Turkish Commercial Code, the rules set by the 1974 Athens Convention, and the terms stated below. These rules and conditions regulate and in many cases limit the carrier's liability.
General rules of the carrier companies apply to all reservations made via www.ugurjalelines.com.
Reservations and Cancellations
Up to 1 day before the voyage, a reservation may be held open once, valid only until the last voyage of the season and on condition that the same persons travel. Reservations are personal, non-transferable, and non-refundable.
Child and infant ages and vehicle dimensions and type as declared during booking will be verified at check-in. Any price difference due to incorrect information will be collected from the buyer.
If the passenger is unable to travel due to issues on their side (passport validity, visa, customs fine, vehicle power of attorney or insurance issues, etc.), no refund or open-return is granted.
Passengers must complete check-in at the Ugur Jale Lines ferry agency at least 30 (thirty) minutes before the scheduled departure. Tickets of passengers who fail to check in within the stated time will be cancelled without further notice.
Open Ticket Usage Condition: In order to use open tickets, the scheduling (dating) procedure must be completed at least 24 hours before the planned travel date.
If a scheduling request is made less than 24 hours before the travel date, or if the scheduling procedure is not carried out within the stated period, Ugur Jale Lines Deniz Tasimaciligi reserves the right to cancel the relevant open ticket and not to provide the transport service.
Passengers holding an open ticket are deemed to have accepted these conditions regarding the use of the ticket.
Boarding and Voyage
Passengers must be at the check-in offices of Ayvalik Port 60 minutes before the departure time stated in the reservation. The company is not responsible for issues arising otherwise.
No refund is given if the ship is missed. Purchased tickets are not numbered; passengers may sit in any available seat of their choice.
Luggage
Items hazardous to human health (flammable, explosive, sharp, etc.) may not be carried on the passenger, in their luggage or vehicle. The company cannot be held liable for damages arising in such cases.
Pets
You must carry all documents for your microchipped pet (ID card, vaccination pages, titration test certificate, and the export certificate signed by an authorised veterinarian from the Ministry of Agriculture and Livestock).
Schedules and Cancellations
In cases such as strikes, bad weather or ferry breakdown on either the Turkish or Greek side, the carrier reserves the right to cancel the voyage or postpone it to another day and time.
Travel Restrictions
Passengers whose pregnancy exceeds 6 months must present a medical report from their doctor stating that they are fit to travel. Otherwise, the company cannot be held liable for any adverse consequences.
Visa, Passport and Customs Regulations
To be transported, passengers must comply with the applicable regulations. Turkish passports bearing a Turkish Republic of Northern Cyprus stamp cannot be used to enter Greece.
All customers who make online reservations through our company are deemed to have accepted the above terms. In case of dispute, the Courts of Ayvalik shall have jurisdiction.
